Shipping Policy
Shipping Policy
Last updated: October 2026
Order Processing & Delivery Times
Processing: Orders are typically processed and shipped within 5 business days after being placed.
Delivery: Estimated delivery is 10–20 business days after shipment.
Delivery estimates depend on your destination, local carrier services, and customs processing, where applicable. The delivery period begins after shipment and does not include order processing time.
Delivery times are estimates and may be affected by customs inspections, severe weather, public holidays, or carrier delays.
Order Tracking
Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number. You can use this number to track your shipment at www.17track.net.
Shipping Rates & Import Charges
Shipping costs are calculated at checkout based on your delivery destination, order contents, selected shipping method, and any applicable promotional offers. The final shipping cost will be displayed before you complete your purchase.
Any customs duties, taxes, or import fees imposed by your country or region are your responsibility unless otherwise stated.
Shipping Destinations
We currently ship worldwide, subject to carrier and logistics availability. If we cannot ship to your location, our Customer Support team will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.
For questions about shipping availability, please contact our Customer Support team using the email below. You may also use the customer service email address or telephone number provided in your Order Confirmation Email.
service@everavilo.com
Changing Your Shipping Address
If you need to change your shipping address, please contact our Customer Support team as soon as possible.
Address changes can only be made before 11:00 PM (PDT, GMT-7) on the same day your order is placed , provided the order has not entered processing or been shipped. Once processing or shipment has begun, we cannot modify the shipping address.
Shipping to an Alternate Address
You may ship your order to an address different from your billing address. Please check that all shipping details are accurate and complete before placing your order.
Business Days, Fulfillment & Carriers
Orders are processed and shipped Monday through Friday, excluding weekends and public holidays. Orders placed on a weekend or public holiday will begin processing on the next business day.
Depending on inventory availability, some products may ship directly from our domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.
We work with international shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners, to support worldwide delivery.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery period, please contact our Customer Support team. We will work with the carrier to investigate and help resolve the issue.
Although we cannot guarantee carrier transit times, we will make every reasonable effort to help locate your package and provide updates on its status.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete details supplied by the customer.
If you notice an error, contact our Customer Support team immediately. We will do our best to help, subject to the address-change deadline and processing restrictions described above.