FAQ

How do I place an order?

Browse our products, add your chosen items to your cart, and follow the checkout instructions to complete your purchase. Once your order is successfully placed, you will receive an Order Confirmation Email.

Can I change or cancel my order?

Please contact us as soon as possible. Changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed , provided the order has not entered processing or been shipped.

Once processing or shipment has begun, your order can no longer be changed or cancelled.

What if I haven’t received my confirmation email?

Check your spam, junk, and promotions folders first. If you still cannot find the email, contact our Customer Support team with the email address used at checkout and any available order details.

Which payment methods can I use?

Available payment methods are displayed at checkout. Depending on your location, options may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other locally supported methods.

How do I use a discount code?

Enter your valid discount code at checkout before completing payment. The discount will be applied if your order meets the promotion requirements.

When will my order arrive?

Orders are generally processed and shipped within 5 business days. Estimated delivery is 10–20 business days after shipment, in addition to processing time.

Actual delivery times may vary depending on your destination, customs processing, and carrier operations.

How do I track my package?

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking information.

What should I do if my package is delayed?

Weather, customs inspections, transportation issues, and high shipping volumes can cause delays. If your package has not arrived within the estimated delivery period, contact our Customer Support team so we can help investigate.

Can I return my order?

You may request a return within 14 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging. Contact our Customer Support team for authorization before sending anything back.

What if I receive a damaged or incorrect item?

Contact our Customer Support team with your order number and clear photos of the item. We will review the issue as quickly as possible and help find an appropriate solution.

How long does a refund take?

After your return has been received and inspected, approved refunds are typically processed within 5–15 business days. Processing times may vary depending on your bank or payment provider.

How can I contact Customer Support?

Please email our Customer Support team using the address below. Contact information is also included in your Order Confirmation Email.

How is my personal information protected?

We respect your privacy and take reasonable measures to protect your personal information. Please review our Privacy Policy for details about how information is collected, used, shared, and protected, and the choices available to you.