Return & Refund Policy
Return & Refund Policy
Last updated: October 2026
Order Cancellation
Orders may be cancelled before they have been shipped or entered production. Eligible cancellations will receive a full refund.
Once an order has been shipped or entered production, it can no longer be cancelled.
Return Eligibility
We accept returns within 14 days of the date you receive your order. To qualify, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase, such as your order confirmation or receipt.
Please do not return your item directly to the manufacturer.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the product and packaging so we can review the issue and help resolve it as quickly as possible.
Return Shipping & Fees
Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item. In those cases, we will cover the return shipping costs.
Customers will be charged shipping costs no more than once for each order, including returns. No restocking fees will be charged for approved returns.
How to Request a Return
- Contact our Customer Support team to request return authorization before sending any item back.
- Wait for your request to be reviewed and approved.
- Follow the return instructions and use the return shipping address confirmed by our team.
Returns sent without prior authorization may not be accepted. Customer service contact information is also included in your Order Confirmation Email.
service@everavilo.com
Return Address
Please contact us before sending your return.
The address above may not be the return destination for every order. Depending on the product, order details, or fulfillment location, a different return address may apply. After approving your request, our Customer Support team will confirm the appropriate address and provide instructions for your return.
Refund Processing
Once we receive your returned item, we will notify you by email. After inspection, we will let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method within 5–15 business days. The exact processing time may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period:
- Check your bank account again.
- Contact your credit card company, as additional time may be needed for the refund to appear.
- Contact your bank to check whether the refund is still being processed.
If you have completed these steps and still have not received your refund, please contact us:
service@everavilo.com